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Alibaba Cloud launches collaboration platform for sporting events

By October 20, 2021March 7th, 2022Sports events

Premium DingTalk for Sports Games is designed to serve over 100,000 Asian Games 2022 participants

HANGZHOU, China, October 20, 2021 /PRNewswire/ — Alibaba Cloud, the digital technology and intelligence backbone of Alibaba Group, today unveiled at Apsara 2021 Premium DingTalk for Sports Games, a digital solution aimed at streamlining organization and communications for events large-scale sports. The new solution will be used for the 2022 Asian Games, which will be held in Hangzhou next September, serving more than 100,000 participants from all over the world.

Leveraging DingTalk’s cloud-based enterprise collaboration platform, the new sports solution provides a single collaboration tool to connect stakeholders at all stages of the event lifecycle – from organizers and suppliers to volunteers and venue operators – improving the operational efficiency of sporting events.

Alibaba’s Cloud ambition is to transform the experience of sport in the digital age. As part of our ongoing efforts to achieve this goal, our new DingTalk solution is designed to help users manage and operate large-scale sporting events in a more structured way, leveraging DingTalk as a business collaboration tool. as well as using our state-of-the-art cloud. technology and infrastructure, noted Selina YuanGeneral Manager of International Business Unit, Alibaba Cloud Intelligence. “Following our success in providing technology solutions and services to digitize the Olympic Games Tokyo 2020, we are delighted to have the opportunity to support the upcoming Asian Games 2022 by Hangzhou.”

This solution allows different groups of event attendees to join the platform through a single gateway, anytime and anywhere. Organizers can manage these groups individually through a back-end platform, streamlining workflows while facilitating effective communications within and between groups.

To help event participants, including volunteers and venue operators around the world, communicate better with each other, the platform also provides instant multilingual translation, remote video conferencing and many other functions to ensure an exchange fluid and real-time information.

“At DingTalk, we aim to facilitate the digitization of organizations and businesses. With the launch of DingTalk Premium for Sports Games and our upcoming cooperation with the 2022 Asian Games in Hangzhouwe are ready to provide the latest digital platform services to organizers of global sporting events,” said Alex LiVice President of DingTalk.

Other sports solutions unveiled at the Apsara 2021 conference, held from October 19-22include an AI-based simulation training solution for volunteers, which can provide virtual training to event volunteers in a cost-effective way.

Based on AI algorithms, the robots create an immersive training environment by simulating real-world scenarios and generate insights into trainees’ achievements using a standardized and systematic ranking system. By analyzing training information, these AI robots provide real-time feedback to volunteers and offer personalized refresher sessions to help them improve their performance.

Besides, Alibaba Cloud launched a cloud-based ticketing system to optimize digital ticketing services at sporting events. This was adapted from a customer service system that was previously used by Alibaba Group marketplaces such as Taobao and Tmall. When a match needs to be rescheduled, the system, supported by Alibaba’s Cloud conversational AI technology, automatically notifies ticket holders and manages refund requests.

Alibaba’s innovative AI technology and rich business scenarios make it a pioneer in the industry. Alibaba has been named major player by International Data Corporation (IDC) MarketScape, in its 2021 Global Conversational AI Vendor Assessment. Alibaba is included in the analysis for the first time for its strong conversational AI capabilities and industry expertise.

Alibaba Cloud has been committed to promoting the digitization of sports in recent years. She also launched various cloud-based solutions and services to support the digital transformation of the Olympic Games during Tokyo 2020. These included Alibaba cloud broocha cloud-based digital brooch that allows media professionals to engage with each other in a safe and interactive way, and a smart ear-worn device that has helped on-site staff reduce the risk of stabbing heat during the summer Tokyo.

On Alibaba Cloud

Established in 2009, Alibaba Cloud ( is the digital technology and intelligence backbone of the Alibaba Group. It offers a full suite of cloud services to customers around the world, including elastic computing, database, storage, network virtualization, large-scale computing, security, management, and IT services. application, big data analytics, machine learning platform and IoT services. Alibaba Cloud East China #1 public cloud service provider by revenue in 2019, including PaaS and IaaS services, according to IDC. Alibaba Group is the world’s third largest and Asia Pacific #1 IaaS provider by 2020 US dollar revenue, according to Gartner April 2021 report.

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