Alibaba Cloud, the digital technology and intelligence backbone of the Alibaba Group, today unveiled at the Apsara 2021 Premium DingTalk for Sports Games conference a digital solution to streamline organization and communications for large-scale sporting events. The new solution will be used for the 2022 Asian Games, which will be held in Hangzhou next September, and will welcome more than 100,000 participants from around the world.
Leveraging DingTalk’s cloud-based enterprise collaboration platform, the new sports solution provides a unique collaboration tool to connect stakeholders across all stages of the event hosting lifecycle – from organizers and suppliers to volunteers and venue operators – improving the operational efficiency of sporting events.
“Alibaba Cloud’s ambition is to transform the sport experience in the digital age. As part of our continued efforts to achieve this goal, our new DingTalk solution is designed to help users manage and operate large-scale sporting events in a more structured way, leveraging DingTalk as an enterprise collaboration tool. as well as using our state-of-the-art cloud. technologies and infrastructure, ”said Selina Yuan, general manager of the international business unit, Alibaba Cloud Intelligence. “Following our success in providing technology solutions and services to digitize the Tokyo 2020 Olympic Games, we are excited about the opportunity to support the upcoming 2022 Asian Games in Hangzhou. ”
This solution allows different groups of event attendees to join the platform through a single gateway, anytime, anywhere. Organizers can manage these groups individually through a main platform, streamlining workflows while facilitating effective communications within and between groups.
To help event attendees, including volunteers and venue operators around the world, communicate better with each other, the platform also provides instant multilingual translation, remote video conferencing and many other functions to ensure a fluid and real-time exchange of information.
“At DingTalk, we aim to facilitate the digitalization of organizations and businesses. With the launch of Premium DingTalk for Sports Games and our upcoming cooperation with the 2022 Asian Games in Hangzhou, we are ready to provide the latest digital platform services to the organizers of global sporting events, ”said Alex Li, vice president by DingTalk.
Other sports solutions unveiled at the Apsara 2021 conference, held October 19-22, include an AI-based simulation training solution for volunteers, which can provide virtual training for volunteers at the event profitably.
Based on AI algorithms, the robots create an immersive training environment by simulating real-world scenarios and generate information on trainee achievements using a standardized and systematic ranking system. By analyzing training information, these AI robots provide real-time feedback to volunteers and offer tailored refresher sessions to help them improve their performance.
In addition, Alibaba Cloud launched a cloud-based ticketing system to optimize digital ticketing services at sporting events. This was adapted from a customer service system that was previously used by Alibaba Group markets such as Taobao and Tmall. When a match needs to be rescheduled, the system, supported by Alibaba Cloud’s conversational AI technology, automatically notifies ticket holders and manages refund requests.
Alibaba’s innovative AI technology and rich business scenarios make it an industry pioneer. Alibaba was named a Major Player by International Data Corporation (IDC) MarketScape, in its 2021 Global Conversational AI Vendor Assessment. Alibaba is included in the analysis for the first time for its strong and capable conversational AI capabilities and its sector expertise.
Alibaba Cloud has been committed to promoting the digitalization of sports in recent years. It has also launched various cloud-based solutions and services to support the digital transformation of the Olympic Games during Tokyo 2020. Among them is Alibaba Cloud Pin, a cloud-based digital pin that allows media professionals to interact with each other. others in a safe and interactive way. , and a smart ear-plug device that helped on-site staff reduce the risk of heatstroke during the summer in Tokyo.
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